Return Time Frame

• You have 14 days from the date of delivery to start a return for eligible items.
• To initiate a return, please email us and we will email you a FREE prepaid return label.
• Once the label is generated, you have 10 days to ship the item(s) back. After this period, the label will expire and the return will be canceled.

Unused/Unopened Items

• Items returned in their original, unused, or unopened condition within the 14-day window qualify for a full refund.
• Refunds will be processed back to the original form of payment.

Used Items

• Used items are eligible for store credit only.
• Ensure all original packaging, manuals, and accessories are included when returning.
• Use the provided prepaid return label for returns. Missing items or components will be subject to our restocking guidelines.
• After the 14-day return window, please contact the manufacturer for warranty assistance. As an authorized retailer, we can guide you to the appropriate manufacturer for warranty inquiries.

Defective Items

• If you receive a defective item, contact us immediately.
• Send an email to our support team for troubleshooting assistance. If the product is confirmed defective, we will provide a free prepaid return label.
• For defective items reported within the 14-day window, a return will be issued upon receipt of the returned item with all original packaging and contents.
• A 10% deduction will be applied if items are returned with missing components.
• After 14 days, contact the manufacturer directly for warranty issues. They will handle all warranty inquiries.

Final Sale Items

• Clearance items are sold as final sale and are not eligible for returns or manufacturer defect claims once they leave our facility.

Restocking Information

• Items returned with missing components, damaged packaging, or prohibited material/residue will incur a 10% deduction from the store credit.
• Clean the device and ensure all original contents are returned to avoid deductions.
• If the return is in unacceptable condition, we may return the items to you or dispose of them at your expense.

Return Process

• To initiate a return, contact us at support@whiptopia.com.

If you have any questions about these Terms and Conditions, please contact us:

Email: support@whiptopia.com

Phone: 1877-200-0080

Addres: 3320 S Sycamore Ave, Sioux Falls, SD 57110  

27/7 Customer Support

Effective Date: 2023/11/16